Customer Complaints can be a blessing
The Most Important Thing you can do as a Business Owner
How Many Hours Should I Be Working?
When is the right time to pursue somethng new in your business?
Are your customers making you money or costing you money?
Pay Attention to Your Goals
Why would anyone ever hire a business coach?
What’s the best way to organize my time?
Make it easy for your customers to do business with you
Customer Complaints can be a blessingWhat’s the Biggest Customer Complaint About Your Business? (And How do you Address it?) We were recently speaking with a client of the Entrepreneur Circle. We asked him “what is the biggest complaint folks had had about their business?” He said that there weren’t any complaints. When we pressed a little further, he admitted that there actually were a few complaints, and even said he lost some business because of them. Complaints could be about price, quality, service, you name it. But your business has complaints. How you address complaints can be a very useful marketing tool. How to use complaints to your benefit? - Don’t be dismissive of people’s complaints - Do everything you can to fix that problem - Address it in your marketing - Maybe the complaint is only with a certain type of customer – discuss that in your marketing - Don’t hide from complaints – use them to make you better To learn more about how The Entrepreneur Circle helps small business owners go to www.mentalcompass.com
The Most Important Thing you can do as a Business OwnerSometimes the simplest things can be the most important. Being in business is not for the faint of heart, it's showing up everyday even when you don't want to, and it's doing what you say you are going to do. We have found that the number 1 attribute of a successful business owner is the ability to keep your word. It's a simple concept "Always do what you say you are going to do". To find out more about The Entrepreneur Circle www.mentalcompass.com
How Many Hours Should I Be Working?How Many Hours Should I Be Working? This is another topic often brought up in coaching sessions and roundtable meetings by clients of The Entrepreneur Circle. Making sure you are getting everything done is a big concern for business owners. There is always something to do, and there is sometimes a disconnect between dedication to work, family, and self. Plus, we can get mired down by what we think others are doing. In this episode, we're going to share an example of how to determine if you are in fact working enough hours. Questions to ask yourself… - What needs to be done? - What do you want to accomplish? - Is your growth satisfactory? Find out more about The Entrepreneur Circle, and other small business solutions http://mentalcompass.com
When is the right time to pursue somethng new in your business?How do you tell the difference between a real opportunity and something shiny that will end up being an expensive distraction? This is another topic often brought up in coaching sessions and roundtable meetings by clients of The Entrepreneur Circle. Changing direction or adding a new product line, can be risky for business owners, but at the same time, you don't want to miss the boat and regret not making a move. Today’s topic is not really a black & white sort of topic. It’s more nuanced but we’ll do our best to help you understand the best direction you should take. Our viewers have heard us talk about shiny objects and not getting lost in chasing them. But there’s also sometimes a real reason to change direction or pursue something new. We have a client who’s facing that situation and trying to decide how to pursue a new direction or if it’s even a good idea It’s a challenge sometimes to tell the difference between opportunities and shiny objects. Some key points: - Recognize that sometimes needs and goals change - Does your market place keep asking for this? - What are your clients asking for? What do they need from you? - Create a real picture/vision - Research and plan - You don’t have to be drastic, change subtly - Create a strategy Find out more about The Entrepreneur Circle, and other small business solutions http://mentalcompass.com
Are your customers making you money or costing you money?Are you charging enough for your services? This is a question we often bring up to clients in coaching sessions and roundtable meetings at The Entrepreneur Circle. We typically ask this question when looking at revenue goals of a company. It’s often quite surprising to the client when they discover they are leaving money on the table. On today’s show we discuss taking a look at your customer base to make sure that the customers you are spending your time on are making you money. This is not just an issue for new businesses One of our clients made a very disturbing discovery when asked to look at this. He found... - He wasn’t making the kind of money he thought they should, even though they were very busy - After analysis of revenue he found that an entire segment of customers were borderline losing him money. Action: - Worked on converting those clients into a model that worked financially Result: - Some left but most stayed Find out more about The Entrepreneur Circle, and other small business solutions http://mentalcompass.com
Pay Attention to Your GoalsToday we want to talk to you about a subject that I’m sure you’ve talked about 100 times before. But we want to present it to you today in a way that will actually make a difference in the performance of your business. We know you’ve heard all about goals…stretch goals, big hairy audacious goals, call them whatever you want. And they usually don’t come to pass. Today we’re going to share the story of one of our clients and how she makes goals setting work very well.
Why would anyone ever hire a business coach?I’m pretty sure nobody has ever woken up and said, I need a business coach. Often times when you meet someone that says they are a coach, you might think “you are unemployed”, “you are a know it all”, “I don’t care, you are annoying”, “who the heck would ever hire you?”, or something along the lines that makes you think it’s a waste of time and money or something someone else buys. The term business coach is generic. People are often surprised to find out that a coach is really someone who allows you to think out loud. Someone who helps you solve your everyday/daunting issues that make you feel isolated, frustrated, or afraid. They give you a place to talk about the things you can’t talk about anywhere but need to talk about. A good coach does more than talk and listen, they will also help you find and implement the solution on your terms. Business owners need to show the persona that they are in control and have it figured out to their employees, clients, prospects, at networking events. But let’s face it, sometimes you don’t feel in control, sometimes you don’t have the answer, and sometimes you just want someone to help you. That’s why someone would hire a coach. When was the last time someone listened intently without judgement to what you had to say for an hour? Find out more about The Entrepreneur Circle, and other small business solutions http://mentalcompass.com
What’s the best way to organize my time?What’s the best way to organize my time? Time Management is a frequent topic brought up in coaching sessions and roundtable meetings by clients of The Entrepreneur Circle. It's so frustrating for business owners who are just trying to grow their business and get everything done. Do you always feel like you are putting out fires? Do you have problem employees? Do you have problem clients? Do you always seem to have something come up that prevents you from getting things done? Today we want to share a powerful concept with you. It’s a strategy that a lot of our clients have tried. It’s a very simple concept but not always very easy to implement. But when you do try it, you feel a lot more free and productive. Actually, those that have successfully implemented "eliminating the unacceptable" report having more energy, more time, and more productivity. Find out more about The Entrepreneur Circle, and other small business solutions http://mentalcompass.com
Make it easy for your customers to do business with youUnfortunately, we can only do so much for clients, there are times when we need them to either gather information, take an assessment, make a call, grant permission, etc…. It often leads to business owners asking the question “Why is that when I ask a prospect or client to gather information or do something, it either holds up the sale or I lose them all together?” Completing the sales cycle or getting prospects and clients to comply is a frequent topic brought up in coaching sessions and roundtable meetings by clients of The Entrepreneur Circle. This is a frustrating and deflating experience for business owners and can often make them lose confidence in themselves. This episode of Duct Tape and Popsicle Sticks will show you the importance of making it as easy as possible for your prospects/clients to do business with you. We'll share the story of how one of our clients was able to dramatically improve his percentage of closing sales simply by making the process of doing business with him much more simple and easy to follow. Find out more about The Entrepreneur Circle, and other small business solutions http://mentalcompass.com